We also remind users to refresh their Office sign-in token by signing out of all Microsoft apps and signing back in with the new password. Azure AD Connect handles password sync, but it runs on a schedule—usually every 30 minutes. So, if you just changed your password, there might be a short window where your old password still works and the new one hasn’t reached every system. Technical Specialist with 3+ years of experience in implementing IT infrastructure, AI-driven automation and supporting digital innovation. His work focuses on helping businesses adopt reliable, future ready technologies that improve performance and protect critical data. He brings a practical, solution-focused approach to every IT challenge.

Calendar Sync Issues in Outlook

We turn password sync back on by running the Entra Connect configuration wizard and picking Customize synchronization options. If a password reset in Office 365 doesn’t sync across devices, it’s usually because of incomplete synchronization, old credentials, or device caching. We tackle these by making sure the reset went through, checking Azure AD Connect, and confirming each device uses the right sign-in setup. Check that your password change actually synced between your on-premises Active Directory and Microsoft Entra ID (formerly Azure AD). If solve Office 365 mailbox sync delays it didn’t, a few targeted checks usually restore access—no need to keep resetting your password over and over.

Proactive Services

Another which is shown below, is a user opens a new message, or replies to one, and lets it sit for a while. When they go back to the message and press send they get an error that the message has been deleted. Ive repaired the OST and changed cache mode to only cache 1 year. With directory synchronization, you can continue to manage users and groups on-premises and synchronize additions, deletions, and changes to the cloud. But setup is a little complicated and it can sometimes be difficult to identify the source of problems. We have resources to help you identify potential issues and fix them.

TECHOM Systems Pty Ltd

Microsoft 365 is a robust platform, but when problems arise, fast resolution is key to productivity. From sync troubleshoot Outlook synchronizing folders error errors to sign-in challenges and collaboration setbacks, these common Office 365 troubleshooting techniques can restore service quickly. Running the Azure AD Connect Health tool gives you alerts for sync errors and interruptions. Keeping Azure AD Connect up to date and testing sync regularly helps password resets flow like they’re supposed to. Password sync usually fails when credentials don’t update between Microsoft Entra ID (Azure AD) and your on-premises Active Directory.

Microsoft 365 Admin Center Not Responding

• That leaves people locked out with their new password on the cloud but not locally.
• The necessary permissions may not be assigned correctly in the Exchange Admin Center.
• Microsoft maintains a Service Health Dashboard where you can view real time updates on known problems.
• As active members in the IT community, we work to support our clients’ businesses and provide them with peace of mind.
• If a password changes, those caches might still use the old one until you clear them out.
• Here’s a step-by-step approach to help you spot the issue, fix it, and avoid these sync delays down the road.
• Throughout this blog, we explored the most common Office 365 problems, from login errors and Outlook crashes to update related issues and syncing troubles.
• Keeping Azure AD Connect up to date and testing sync regularly helps password resets flow like they’re supposed to.

If users access multiple apps with the same login, we make sure Single Sign-On (SSO) settings line up so the new password works everywhere in Microsoft 365. First, we check that the password reset finished in Microsoft 365 or Microsoft Entra ID. The user should log in to the Office 365 web portal with the new password. If the old password still works, the reset probably hasn’t synced. We tell users to sign out completely and remove stored credentials from Windows Credential Manager or their device’s keychain. Sometimes, rejoining the device to Azure AD or just reauthenticating in Office apps does the trick.





You are gaining a trusted IT partner who genuinely wants your business to run smoothly every single day. Instead, we will look at your Microsoft 365 environment and provide solutions tailored to your setup. As a verified Microsoft Partner, we stay updated with the latest features, patches and Office 365 known issues today. This means we know how to fix problems fast and with full accuracy.

Support for Office 365 Problems After Update